Terms of Service

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chuys ("Company," "we," "us," or "our"), governing your access to and use of the website located at chuysmexfood.click (the "Website") and all related food services, online ordering systems, content, functionality, and features offered by Chuys (collectively, the "Services").

By accessing, browsing, registering on, or otherwise using this Website or any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Website.

If you are using the Website or Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, and references to "you" shall include both you individually and such entity.

You must be at least 18 years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. If you are under the age of 18, you may only use our Website under the supervision and with the express consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. Description of Services

Chuys is a food service company operating in the United States that provides customers with access to authentic Mexican cuisine and related food products and services. Through the Website, we offer the following services:

• Online Menu Browsing: Customers may browse our current food menu, including descriptions, pricing, ingredients, and available customization options for all food and beverage items.
• Online Food Ordering: Customers may place orders for pickup or delivery directly through our Website or affiliated third-party delivery platforms.
• Reservation and Booking Services: Where available, customers may request table reservations, catering inquiries, or event bookings through the Website.
• Promotions and Special Offers: We may offer discounts, promotional codes, loyalty rewards, or special deals through the Website from time to time.
• Customer Support: We provide customer support and communication services through the contact information listed on the Website.
• Informational Content: We publish content about our restaurant, food offerings, nutritional information, and company updates for informational purposes.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of specific menu items, pricing, and promotional offers may vary and are subject to change without prior notice. All food items are subject to availability, and we make no guarantee that any specific item will be available at any given time.

3. User Accounts and Registration

Certain features of our Website may require you to create an account. When you register for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your password confidential and not share it with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to terminate, suspend, or refuse to create your account at our sole discretion, including if we believe that you have provided false or misleading information, violated these Terms, or engaged in any conduct that we deem harmful to the Company, other users, or third parties.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to use them only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

4.1 General Obligations

• To comply with all applicable federal, state, and local laws, regulations, and ordinances in the United States;
• To provide truthful, accurate, and complete information when placing orders, registering an account, or communicating with us;
• To use the Website only for its intended purpose of accessing food-related services offered by Chuys.

4.2 Prohibited Activities

You are strictly prohibited from:

• Fraudulent Activity: Submitting false, fraudulent, or misleading orders, payment information, or personal data; attempting to obtain food, discounts, or services through fraudulent means.
• Unauthorized Access: Attempting to gain unauthorized access to any part of the Website, our servers, databases, or other systems connected to the Website through hacking, password mining, or any other means.
• Interference: Disrupting, disabling, interfering with, or overloading the Website or its servers; introducing viruses, malware, ransomware, trojans, worms, or any other harmful code.
• Scraping and Data Mining: Using automated scripts, bots, crawlers, scrapers, or other automated means to access, collect, or harvest data from the Website without our express written permission.
• Intellectual Property Infringement: Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or its content without our express written authorization.
• Impersonation: Impersonating Chuys, our employees, other users, or any other person or entity, or falsely claiming affiliation with any person or organization.
• Harassment and Abuse: Posting, transmitting, or submitting content that is defamatory, obscene, abusive, threatening, hateful, discriminatory, or otherwise objectionable.
• Spam: Sending unsolicited commercial communications, promotions, or advertising to other users or through our platform.
• Commercial Exploitation: Using the Website for any commercial purpose not expressly authorized by Chuys in writing, including reselling our services without permission.
• Minors: Collecting or soliciting personal information from individuals under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA).
• Violation of Law: Engaging in any activity that violates applicable federal, state, or local law, including but not limited to the Federal Trade Commission Act (FTC Act), applicable consumer protection laws, and food safety regulations.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including reporting such activity to law enforcement authorities.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items at the prices listed. All orders are subject to acceptance by Chuys. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving pricing errors, unavailable items, or suspected fraudulent activity.

Once an order is confirmed, you will receive a confirmation notification via email or on-screen message. It is your responsibility to ensure that your contact and delivery information is accurate at the time of order placement.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, and any other applicable charges will be calculated and displayed at checkout before final order confirmation. Prices do not include gratuity unless expressly stated.

5.3 Payment Methods

We accept payment through methods specified on the Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment platforms. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge your payment method for the total amount of your order.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you experience an issue with your order, such as incorrect items, quality concerns, or missing items, please contact us at [email protected] within a reasonable time after receiving your order. We will assess each situation on a case-by-case basis and may offer a replacement, credit, or refund at our sole discretion.

5.5 Promotional Codes and Discounts

Promotional codes and discount offers are subject to specific terms and conditions, may have expiration dates, and may not be combined with other offers unless expressly stated. We reserve the right to revoke or modify promotional offers at any time without prior notice.

6. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, photographs, images, videos, audio clips, menu descriptions, recipes, icons, software, code, and the compilation thereof (collectively, "Content") — are owned by, licensed to, or controlled by Chuys and are protected by United States and international intellectual property laws, including copyright, trademark, trade secret, and other proprietary rights.

The Chuys name, logo, brand identity, and all related marks, trade names, and trade dress are trademarks or service marks of Chuys. Nothing in these Terms grants you any right or license to use any of our trademarks, trade names, or brand elements without our prior written consent.

6.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Modify, copy, reproduce, or create derivative works of any Content;
• Publicly display, publish, or distribute any Content;
• Use any Content for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices.

6.2 User-Submitted Content

If you submit, upload, or post any content to our Website, including reviews, comments, photos, or feedback ("User Content"), you grant Chuys a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services and business. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights or applicable law.

7. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY CHUYS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHUYS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH THIRD-PARTY DELIVERY SERVICES.

We make no warranty regarding nutritional information displayed on the Website, as actual nutritional content may vary based on preparation methods, ingredient variations, and other factors. Customers with food allergies, dietary restrictions, or specific health concerns are strongly encouraged to contact us directly before placing an order.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHUYS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, EVEN IF CHUYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CHUYS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHUYS IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages, so the above limitations may not apply to you in their entirety. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Chuys and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Website or Services;
• Your violation of these Terms or any applicable law or regulation;
• Your infringement of any intellectual property, privacy, or other rights of any third party;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any dispute between you and a third-party service provider, delivery platform, or other user.

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with us in the defense of any such claim. You shall not settle any claim without our prior written consent.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services, including third-party food delivery applications, payment processors, and social media platforms. These links are provided for your convenience only and do not constitute an endorsement by Chuys of any third-party website or service.

We have no control over the content, privacy policies, or practices of third-party websites and accept no responsibility for them. We encourage you to review the terms and privacy policies of any third-party website or service you visit. Your interactions with third-party platforms are governed solely by their respective terms and conditions.

11. Food Allergy and Dietary Information

Chuys takes food safety seriously. However, our food is prepared in facilities that may handle common allergens, including but not limited to gluten, dairy, eggs, nuts, shellfish, soy, and other potential allergens. We cannot guarantee that any menu item is completely free from allergens.

If you have a food allergy, intolerance, or specific dietary requirement, you are strongly encouraged to contact us directly at [email protected] before placing any order. We shall not be held liable for any allergic reactions or adverse health effects resulting from consumption of our food products where you have failed to disclose relevant dietary restrictions or allergies.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Chuys operates, without regard to its conflict of law principles.

You agree that any legal action, claim, or proceeding arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the federal and state courts located in the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to the exercise of jurisdiction over you by such courts.

These Terms are also subject to applicable federal laws of the United States, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq. — governing unfair or deceptive acts or practices in commerce;
• The Electronic Communications Privacy Act (ECPA);
• The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030;
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), where applicable to California residents;
• The Children's Online Privacy Protection Act (COPPA).

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Chuys at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve any dispute, claim, or controversy arising from or relating to these Terms or our Services within thirty (30) days of receiving your written notice.

13.2 Binding Arbitration

If the dispute cannot be resolved informally within thirty (30) days, you and Chuys agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by final and binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) then in effect.

The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The costs of arbitration shall be allocated in accordance with the AAA rules, except that Chuys shall bear its own attorneys' fees unless the arbitrator determines that your claim was frivolous.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration, without waiving the right to arbitrate the underlying dispute.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website or any part thereof at any time, with or without notice, for any reason or no reason;
• Terminate your account if we believe you have violated these Terms or engaged in any prohibited activity;
• Discontinue the Website or any portion of the Services at any time without liability.

Upon termination:

• Your license to use the Website and Services shall immediately cease;
• You must immediately stop all use of the Website and destroy any downloaded or printed copies of Content in your possession;
• All provisions of these Terms that by their nature should survive termination shall survive, including sections on Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also provide additional notice, such as sending an email notification to registered users or posting a prominent notice on the Website.

Your continued access to or use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically to stay informed of any changes. If you do not agree to the revised Terms, you must stop using the Website and Services immediately.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be unlawful, invalid, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions. The remaining provisions of these Terms shall continue in full force and effect.

In such cases, the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties. The failure of Chuys to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Chuys on the Website, constitute the entire agreement between you and Chuys with respect to your use of the Website and Services and supersede all prior and contemporaneous agreements, understandings, negotiations, representations, and warranties, whether written or oral, relating to the subject matter hereof.

No waiver by Chuys of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any waiver must be in writing and signed by an authorized representative of Chuys to be effective.

18. Force Majeure

Chuys shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, labor strikes, supply chain disruptions, power outages, internet service disruptions, civil unrest, terrorism, or any other force majeure event.

In the event of a force majeure occurrence, we will provide reasonable notice to affected customers and make good-faith efforts to resume normal operations as soon as practicable.

19. Accessibility

Chuys is committed to ensuring that our Website is accessible to individuals with disabilities in compliance with applicable requirements under the Americans with Disabilities Act (ADA) and other applicable accessibility standards. If you experience any difficulty accessing our Website or any of our Services, please contact us at [email protected] so that we may assist you.

20. California Residents — Additional Rights

If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect, use, disclose, and sell about you;
• Request deletion of your personal information subject to certain exceptions;
• Opt out of the sale or sharing of your personal information;
• Correct inaccurate personal information;
• Limit the use and disclosure of sensitive personal information;
• Non-discrimination for exercising your privacy rights.

To exercise your rights under the CCPA/CPRA, please contact us using the information provided in the Contact section below. Please refer to our Privacy Policy for more detailed information about how we collect, use, and protect your personal information.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the following information: